Support services

A global network of support experts available 24x7. We offer simple and flexible support programs to maximize the value of your security products and services.

Support

In today’s business environment, protecting your organization and its data against the fast-changing landscape of next-generation threats is mission critical. Today, security-conscious enterprises need technical support so they can maximize the value of this infrastructure—and quickly get help to keep systems up and running to protect against today’s stealthy web, email and file sharing threats.

7Layers support is available to all customers who have purchased the following services:

Security Monitoring
Threat Anticipation
Threat Hunting
Incident Analysis
Indicident Response
Security Devices Support
Managed Security Devices
SOC
Managed Detection/Response

The 7Layers support programs are simple and flexible:
different support programs are offered to meet the customer’s needs in a tailor-made approach.

7Layers Support provides responsive, high-quality services, achieving the highest level of customer satisfaction by:

- Providing timely and knowledgeable responses
- Helping protect the customer’s investment
- Meeting changing market demands for new features, products and services
- Providing information to customers to assist in decision making, for example concerning system upgrades, system configurations, etc.
- Sharing our threat intelligence expertise, and help protect some of the world's famous commercial enterprises